Terms & Conditions

General

By shopping with Coqoon Fashion, you agree to our Terms & Conditions, which may be updated periodically.

Products & Pricing

• Prices are listed in INR and include applicable taxes.
• Availability depends on stock; customers will be notified promptly if an item is unavailable.

Payments

We support UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery. Transactions are processed through secure gateways. Reward Points may be offered during promotions and are redeemable exclusively on our platform, subject to expiry rules.

Shipping & Delivery

• Orders are dispatched within 2–4 business days.
• Delivery across India typically takes 5–7 business days.
• Eco-friendly packaging is prioritized wherever possible.

Returns & Refunds

• Returns accepted within 7 days of delivery for unused, unwashed items with original tags.
• Refunds are processed within 7–10 business days.
• Exchanges depend on stock availability.
• Discounted and customized items are non-returnable.

Cancellations

Orders may be cancelled before dispatch. Once shipped, cancellations are treated as returns.

Privacy & Data Protection

Customer data is managed in compliance with the Indian IT Act and GDPR standards. Data is shared only with logistics and payment partners.

Promotions & Offers

Discounts, coupons, and reward points are governed by specific terms. Reward points are non-transferable and cannot be combined with other offers.

Content & Copyright

All designs and content uploaded by Coqoon Fashion remain the intellectual property of the brand.

Governing Law

These Terms & Conditions are subject to the laws of India, with jurisdiction in Kolkata, West Bengal.